Design strategy for the future of mental healthcare
As part of Spring Health’s AI initiative, I’m leading the strategy and design vision for Care Guide, an AI-powered companion designed to guide members through their care journey with empathy, clarity, and trust. This work is defining how AI will thoughtfully and responsibly show up across Spring Health’s platform through 2026 and beyond.
I’m currently facilitating cross-functional visioning workshops to shape this long-term strategy, with insights and recommendations to be presented to our CEO at the end of December. This work sets the foundation for an AI experience that is deeply embedded—not bolted on—supporting members seamlessly across their entire care journey.
Role: Lead designer
Timeline: Ongoing
Core partners: Executive Leadership, POD leads, Research, Clinical, Marketing, Sales
Challenge
Spring Health’s leadership set a bold goal: to reimagine how AI could expand access to mental health care while preserving the compassion and nuance of human connection. To succeed, we need a unified vision that aligns executive stakeholders, clinical leaders, engineers, researchers, and marketers on AI’s purpose, boundaries, and character within our ecosystem.
This work is still evolving. Please reach out to learn more.
